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(This page will redirect to the new location in 30 seconds, unless you select a link option) CLICK ON LINK: Copy Cat Failures: Copy-cat reorganisations of Services and Institutions usually fail to resolve the problems that they have been experiencing. The problems continue and often worsen, in spite of 'modelling' on best practices found elsewhere, and despite 'appearing' to follow the guidelines established, often as a result of repeated failures in the provision of services. The reasons for these failures are explainable and actually simple to understand. Changing and renaming the 'structure' and 'processes' does not change the underlying attitudes and misunderstandings. More often, the changes are undertaken on duplicitous basis, saving money being a key feature. Staff usually resent and become distressed at these changes, which often impact upon the established good practices as well as the bad. Any Institution that fails to bring its staff along with the changes and fails to gain their confidence runs the risk of 'alienating' them. Even attempts to retrain staff, without their adequate understanding and full appreciation of underlying principles, often makes things worse. The argument that 'all our professionals are adequately trained' (in some important respect), is sometimes used as an excuse for not proceeding with a complaint, or grievance further. Training, of itself, does not necessarily change attitudes, remove prejudices, or even ensure the acquisition of appropriate skill and insight. It can lead to convincing mimicry, by indifferent and sometimes, even by abusive professionals. The obviously inadequate professional is no real danger to service users (hopefully). At least they are identifiable. It is the subtle, knowledgeable, incompetent, dishonest, negligent and abusive professionals and managers, who present the greatest danger to service users. Read More |
